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When you’re learning how to franchise a restaurant business, you’ll need to learn all about restaurant franchise hiring. It’s something all the best restaurant franchise businesses have a lock on. It’ll come up in your franchise restaurant business plan, as you plan how to organize your franchise, including any table d’hote menus.
In this BinWise blog, we’ll walk you through all aspects of restaurant franchise hiring. From how to hire and ask the right questions, to how to find work in the industry, we’ve got you covered. Read on to learn how the right hiring process makes for the very best restaurant franchise businesses, to help with your risk assessment for a restaurant.
The Process of Restaurant Franchise Hiring
The process of restaurant franchise hiring involves work and preparation on both sides of the equation. For the owner or manager of the franchise location, the work comes in preparing for interviews with questions and getting the qualifications nailed down.
For the incoming hopeful employees, the work comes in the form of preparing the answer questions, and measuring their experience. It mirrors the work of the employer. Overall, the hiring process for both jobs is completely intertwined, because it’s a time of study and decision making for both parties.
These three facets of restaurant franchise hiring cover all the bases. From planning and organizing of questions for employers to interview preparation for employees, these are the key functions involved in restaurant franchise hiring.
Planning for Restaurant Franchise Hiring
Planning for restaurant franchise hiring is the start of creating a good hiring process. It takes a lot of organization to get your team put together. Hiring isn’t something you’ll naturally know exactly what to do with, but these upcoming plans will help you figure it out.
These five aspects of restaurant franchise hiring will help you know what to do throughout the entire process. From deciding what you’re hiring for in terms of skills to the specifics of interviewing, we’ve got you covered.
5. Compile a skills list
4. Choose your job posting platforms
3. Find key staff first
2. Set up your interview format
1. Put together your employee benefits package
Restaurant Franchise Hiring Questions
The process of planning how to manage restaurant franchise hiring culminates with the interviews and hiring specifics. An interview is a time for both you and your prospective employees to learn about your job expectations. Your questions should help you get the information you need, and share information with your candidates.
These five questions are designed to give you insights into the character and experience of your job candidates. Of course, there are other questions that delve into similar areas of expertise. These are a good place to start. You can map other questions around these, especially ones that are specific to your business plan.
5. Tell me about a time you dealt with a difficult customer. How did you handle it?
4. What is your most memorable experience of providing customer service?
3. What are the most important skills you think of for this role?
2. Where do you see yourself in this team?
1. What questions do you have for me?
Getting Hired for Restaurant Franchises
We’ve walked you through a great deal of information for franchise restaurant owners and managers in the hiring process. Now, it’s time for some focus on the other side of the equation: folks looking to work in these businesses. If you’re looking to join a restaurant franchise team, preparing for the hiring process will help you immensely.
These five steps to prepare will help you feel ready and present yourself as the best candidate. From examining what you bring to the table to preparing your questions, these steps will help you feel ready. They'll help you land the job!
5. Come prepared to ask questions
4. Consider all of your relevant experience
3. Bring your customer service skills to the interview
2. Have key references prepared in advance
1. Practice your answers to common restaurant interview questions
"Key Takeaway: For the owner or manager of the franchise location, hiring work comes in preparing for interviews with questions and getting the qualifications nailed down. For the incoming hopeful employees, the work comes in the form of preparing the answer questions, and measuring their experience."
Frequently Asked Questions About Hiring for Restaurant Franchises
The restaurant franchise hiring process takes a fair amount of time, effort, and focus. It shares this with hiring for any work in the hospitality industry. Our answers to these frequently asked questions are helpful for both employers and future employees. They run the gamut of what you can expect from hiring for and the work of a franchise restaurant with a great team.
What Does a Server Do In a Restaurant?
A restaurant server is responsible for:
- Taking orders from customers with efficiency and care
- Answering questions about the restaurant menus, including all food, drinks, and specials
- Upselling food and drinks from your specials and seasonal items
- Taking payments and working with the POS system
- Communicating with the kitchen staff, the back-of-house staff, about orders for customers
- Seating customers in their area of the restaurant
- Assisting in all manner of customer service
- Clearing tables, often with help from bussers
Servers are the face of customer service in restaurants. They create the customer experience that leads to great customer satisfaction and customer retention.
Is Working for a Franchise Good?
Yes, working for a franchise is a good way of working in the hospitality industry. When you work for a franchise location you get the benefits of working for a corporation. You also have the comfort of working for a small business. It’s the best of both worlds when it comes to working in a classic customer service environment.
Who Pays You If You Work for a Franchise?
For the most part, the folks who work in a franchise location are paid by the owner of that specific franchise. In some cases, the franchisor, or owner of the business as a whole, is arranged to be in charge of payroll. It all depends on the setup of any particular franchise restaurant business.
Overall, when you work in a franchise, the success of the business is the driver behind your pay. Small businesses have a high failure rate, and franchise locations aren’t exempt from these worries. When you join a franchise team, your effort to keep the store running with great service leads directly to your gains as an employee.
Are Franchise Owners Happy?
According to statistical research, over 75% of franchise owners are happy and content with their work. As small business owners, they have a great deal of control over their lives, specifically their work-life balance. This has become the ultimate goal of work and life in recent years around the world. For franchise owners, it’s possible with good time and team management.
Hiring for Restaurant Franchises: Hire the Best, Be the Best
Restaurant franchise hiring practices and techniques are the backbone of the success of restaurant franchises. When you hire the right people you’re setting your business up for long-term success and growth. On the other side, when you work for a franchise, it will help you grow with skills, experience, and great room for advancement.
If you’re hiring for a restaurant franchise and getting ready to open the doors, reach out to BinWise and BlueCart. The BinWise Pro inventory program, paired with the BinScan app, gives you peace of mind when you do inventory. BlueCart’s order management software simplifies your order management system.